require for telecalling

• Contact businesses and private individuals by telephone to promote products, services • Explain the product or service to potential customers • Deliver scripted sales pitch to the customer • Adjust scripted sales pitch to meet needs of specific individuals • Provide pricing details • Handle customer questions • Obtain customer information including names and addresses • Record customer details including reaction to the product or service offered • Receive orders over the telephone • Input order details into the computer system • Record customer details and details of transaction • Confirm orders placed with field sales representatives • Obtain contact details of potential customers from sources including telephone directories and purchased lists • Schedule appointments for sales staff to meet prospective customers • Answer telephone calls from potential customers who are responding to advertisements • Contact customers to follow up on initial interaction